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Testimonials

I recently blew out the earpiece speaker on my Blackberry 8130, and every site I checked to fix this myself sold the part for $30 plus $10 for shipping. True Supplier had it listed at $5, plus $6 for shipping. It took about two weeks, but works perfectly! Will use this site again if anything goes wrong with my phone (but hoping it doesn't). - Chris, Phila PA
Chris Ryan

At first I was a little skeptical, but after I received my product (blackberry 8900 black housing) I was completely satisfied. My new case fit perfectly, the battery door cover fits even better then the original one!!! I will definely order from here again.
hoy
(one stop 86th street inc.)

AWESOME SEVICE! LOVE THE LIVE SUPORY.. THXS ALOT
xu shihui

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Truesupplier - Blackberry Accessories,iPhone Accessories,Galaxy Accessories & HTC Accessories wholesale Co. :: Help zone

Help zone

About Truesupplier
The Largest Selection of MOBILE PHONE ACCESSORIES!
All In-Stock and at Discount Prices!

Truesupplier has the worlds largest selection of Mobile phone Accessories all in one convenient store.Check out our custom mobile phone cases, holsters, headsets, hands free Bluetooth solutions, car chargers, travel chargers, software and more!  We carry all the mobile phone accessories you need for T-Mobile, AT&T, Cingular, Verizon, Sprint and Nextel models. Buy your mobile phone accessories on-line to have them shipped next day!

Truesupplier is a global provider of mobile data products, software and consulting services, Headquartered in china ShenZhen and branches in Hong Kong,truesupplier has over 200,000 customers accounts worldwide and proudly serves over 65% of the US market, Small Businesses and Individual consumers everywhere. Our goal is to exceed your expectations with top-notch customer service driven by our hands on experience with the products we sell.

Orders
Orders are processed Monday through Saturday 9:00am-7:00pm HK time (express orders processed until 5:30pm HK time). Orders placed on the weekend or holidays will be processed on the following business day. Upon submission of your order, you will automatically be sent an email to confirm that your order has been received and your credit card information has been verified. Your email confirmation will show the status of the items that you ordered and confirm your method of shipment. We accept online orders.Orders are processed in the order that they are received, in the event that a product runs out of stock after your order has been placed, you will receive an email to notify you of the potential delay in receiving your order.

Out Of Stock / On Order Items
From time to time, it is unavoidable, stock shortages will occur. Why?

  • Demand for an item is much higher than expected and our manufacturer needs time to restock our supply.
  • The manufacturer has an unforeseen backorder of an item due to a shortage of part, materials, etc.
  • Delivery delays can be caused by transportation strikes, natural disasters such as floods, snow or rain storms, etc.
  • The estimated in stock date of an item is subject to change at any time.
Terms Account
If you wish to setup a Terms billing account with us, please click here to apply online. Once your Terms application has been approved by our credit department, you will receive a confirmation email with your account information. Purchase orders will be accepted via the on-line order system at http://www.truesupplier.com. Your order will be processed and an invoice will be promptly mailed to you.

Wholesale Account
If you wish to setup a wholesale account with us, please click here to apply online,and choose your membership as Wholesale, Once your Wholesale application has been approved by our reseller department, you will receive a confirmation email with your account and logon information. Bulk orders will be accepted via the on-line order system at http://www.truesupplier.com

Payment Methods
truesupplier.com accepts Paypal,2CO,VISA, MasterCard, American Express,Bank transfert,Once your order has been received and your credit card information has been verified, your payment will be processed and will appear on your credit card statement.

Shipping
All orders placed on truesupplier.com can be quickly shipped in one working day,item will ship from Hong Kong. You will also receive a convenient hyperlink in your emailed order confirmation giving you quick access to your order's progress. Orders are shipped weekdays (non-holidays) and our cutoff time for express service is 7:30pm HK time, Delivery transit time starts once we have filled the order and our carrier has picked up the package.

  • We will not provide Shipping Refunds due to weather related delivery delays.
  • Deliveries to remote areas inside the 48 contiguous states may increase delivery time.
For all residential deliveries:
truesupplier.com will not be held responsible for packages left outside a resident's door if signature service is NOT requested or if the customer has a signature release on file with FedEx or USPS. Customers may select signature required service at the time of order placement (additional fees may apply).

Shipping options
  • We offer your choice of Express service (approximate transit time 5 to 7 days) Please note: Transit times may vary.
  • We offer your choice of Airmail shipment (approximate transit time 7 to 14 days) Please note: Transit times may vary.
  • Saturday delivery is included in both the Express and Priority shipment methods.
  • We offer International Economy and International Priority shipment services.
NOTE: For International shipments - you may provide us with your Federal Express account number and you must accept all Duties, Taxes and other fees that may apply.

Refused Packages/ Undeliverable Packages
Customers will be automatically charged a service fee for:

  • Any refused package.
  • Undeliverable packages due to incomplete address information, no signature on file, or no recipient at the shipping location provided.
  • Re-shipment of packages returned to us.
Merchandise Damaged In Transit
If your merchandise arrives damaged, notify us before returning it. We must be notified within one business day to insure proper handling of your claim. Some shipping companies require that a representative come to your home. Remember to keep the original packaging. Do not discard the shipping box, after inspecting the damaged parcel, they will return it to us. This procedure needs to be followed in these rare occasions.

Missing Items in Shipment
If you receive a package and there is a missing item, you must notify us within 24 hours to ensure proper handling of your claim. We are not responsible for missing items not reported to us after the 24 hour allotted time.

Returns/Exchanges Policy
Our goal is to provide our customers with the best products available. We conduct extensive testing on each product to look for the best compatibility, fit, finish, ease of use and quality. In the event you are dissatisfied with a product, please contact us within 30 days of the shipment date at [email protected] for refund detail,so that we can insure proper tracking of your return. After we receive your return, please allow 5 business days to process your transaction. Shipping charges will NOT be refunded.
Customer Support
We provide unmatched support and service for our customers. Support for any accessory product purchased from us is always FREE and available for the lifetime of your purchase. For support please contact us via email [email protected]

Thank you for your business!

The truesupplier.com Team
[email protected]

 



 


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